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Information and Assistance Training Video and Manual - NY Connects Choices for Long-Term Care
03/19/2009 | Requests *Summary
This curriculum, "Choices for Long-Term Care" was developed by the New York State Office for the Aging in partnership with Albany area institutions. These materials serve as a tool for NY Connects professionals to better understand the philosophy and definition of information and assistance, enhance their communication skills, and become familiar with the call map to better assist callers.
Author
Available Files
- Training Materials PDF (312K, 54 pages)
Keywords
Person Centered Planning; Information and Referral; Aging and Disability Resource Center; educating professionals; scripts; active listening; communication skills;
Topic
Accessibility, Aging Issues, Consumer/Participant Direction, Long-Term Care, Organizational Change, Quality, Resource Center, State/Agency Information
Type/Tool
Training materials
Source
Grantee produced, New York State Office for the Aging
State
New York
Date Created
03/19/2009
Contact
Phil McCallion
mcclion@albany.edu
mcclion@albany.edu
Short URL
Permission to use any element of this document should be obtained by the above named contact person. Always name the originator as the source of this material.
* Reflects requests since January 1, 2007
Options
HCBS / Clearinghouse for the Community Living Exchange Collaborative / (http://www.hcbs.org)