How many hoops does a customer have to jump through to receive services? The goal of this self-assessment is to help ADRCs serve as leaders in systems change in the area of streamlined access. The paper outlines several hoops that individuals often have to navigate to gain access to information about LTC services beginning with the initial call. This report contains examples from current grantees, offers context and can be used as a tool for developing a clear strategy for streamlining access. 

 

Aging and Disability Resource Center; Eligibility Screening; Programmatic Eligibility Determination; Seamless entry; Coordination with Medicaid Financial Eligibility Determination; 

Aging Issues, Developmental/Intellectual Disabilities, Physical Disabilities, Resource Center, Single Point of Entry/No Wrong Door 

Reports 

The Lewin Group 

Colorado, Florida, Maine, Maryland, Minnesota, New Jersey, New Mexico, Pennsylvania, South Carolina, Washington, Wisconsin, All States/Territories 

10/18/2006 

Gilbert Thompson
The Lewin Group
3130 Fairview Park Drive, Suite 800
Falls Church, VA 22042

adrc-tae@lewin.com
703-269-5752