More Info

ADRC Training Materials: Hawaii

10/18/2007 | Requests *

Summary

Staff at the Hawaii ADRC were oriented to the ADRC model and trained in vital customer service and communications skills using these materials. The outline lists the objectives and time needed for training exercises. Two curriculum grids, one for ADRC orientation and one for customer service skills, list training areas, outcomes, and methods. Each grid contains materials for both paid staff and volunteers.

Author

Available Files

Training Outline PDF (89K, 2 pages)
Training Outline Word (50K, 2 pages)
Orientation Curriculum Grid PDF (121K, 7 pages)
Orientation Curriculum Grid Word (91K, 7 pages)
Customer Service Curriculum Grid PDF (93K, 6 pages)
Customer Service Curriculum Grid Word (68K, 6 pages)

Keywords

Wages and Benefits; Aging and Disability Resource Center; communication skills; customer service; interview; Sequence of Service Standard;

Topic

Aging Issues, Resource Center

Type/Tool

Training materials

Source

Grantee produced, Hawaii

State

Hawaii, All States/Territories

Date Created

08/18/2008

Contact

Audrey Suga-Nakagawa

audsn@hawaii.rr.gov
808-840-1819

Short URL

www.hcbs.org/moreInfo.php/doc/2329

Permission to use any element of this document should be obtained by the above named contact person. Always name the originator as the source of this material.

* Reflects requests since January 1, 2007

HCBS / Clearinghouse for the Community Living Exchange Collaborative / (http://www.hcbs.org)