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Gateway Services Consumer Satisfaction Survey & Report - Georgia
05/14/2007 | Requests *Summary
This report and sample survey were used to evaluate information and assistance services provided by GA Area Agencies on Aging (AAA). The report summarizes the responses and lists recommendations for measuring and improving consumer satisfaction with this aspect of AAA services. The Quality Assurance Team of the Division of Aging Services mailed the survey to users such as consumers and their caregivers, case managers, friends and family members. They received 840 responses.
Author
Available Files
Keywords
Information and Referral; Aging and Disability Resource Center; Medicaid; consumer satisfaction; Area Agency on Aging; AAA; measurement;
Topic
Aging Issues, Quality, State/Agency Information
Type/Tool
Reports, Surveys
Source
Grantee produced, Georgia
State
Georgia, All States/Territories
Date Created
05/12/2008
Contact
GA Department of Human Resources Division of Aging Services
404-657-5258
404-657-5258
Short URL
Permission to use any element of this document should be obtained by the above named contact person. Always name the originator as the source of this material.
* Reflects requests since January 1, 2007
Options
HCBS / Clearinghouse for the Community Living Exchange Collaborative / (http://www.hcbs.org)