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Client Satisfaction / Program Evaluation Plan for Case Managed Programs at the Area Agency on Aging of Pasco-Pinellas, Inc.
06/19/2008 | Requests *Summary
This document describes new processes developed at an Area Agency on Aging (AAA) in Florida to ensure that clients are receiving quality case management services. The report contains flow diagrams depicting evaluation process for monthly home visits, provider review during annual monitoring, and complaint tracking as well as the new client satisfaction process which is to implemented annually.
Author
Available Files
- Report PDF (239K, 12 pages)
- Report Word (668K, 12 pages)
- AAA Website Off-site link
Keywords
Aging and Disability Resource Center; evaluation; client satisfaction; case management; Pasco-Pinellas; flow chart; AAA; area agency on aging; complaint tracking
Topic
Quality, Resource Center, State/Agency Information
Type/Tool
Reports
Source
Area Agency on Aging of Pasco-Pinellas, Inc.
State
Florida, All States/Territories
Date Created
11/11/2008
Contact
Area Agency on Aging (AAA) of Pasco-Pinellas, Inc. (AAAPP)
727-570-9696
727-570-9696
Short URL
Permission to use any element of this document should be obtained by the above named contact person. Always name the originator as the source of this material.
* Reflects requests since January 1, 2007
Options
HCBS / Clearinghouse for the Community Living Exchange Collaborative / (http://www.hcbs.org)