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Summary of ADRC Semi-Annual Report Consumer Satisfaction Information Spring 2007
10/16/2007 | Requests *Summary
Grantees are required to establish measurable performance goals for their programs as well as indicators that enable them to track progress. Relating to consumer and client satisfaction with services, it is important that established goals assess visibility, trust, ease of access and responsiveness of program functions and staff. This summary contains findings of ADRCs assessments of consumer satisfaction relating to performance indicators and reported in the semi-annual report.
Author
Available Files
Keywords
Aging and Disability Resource Center; satisfaction surveys; Consumer Satisfaction Indicator; Testimonials;
Topic
Aging Issues, Developmental/Intellectual Disabilities, Resource Center, Single Point of Entry/No Wrong Door
Type/Tool
Reports, Surveys
Source
The Lewin Group
State
Arkansas, California, Commonwealth Northern Mariana Islands, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, New Hampshire, New Mexico, North Carolina, Pennsylvania, Tennessee, Virginia, West Virginia, All States/Territories
Date Created
10/16/2007
Contact
Gilbert Thompson
The Lewin Group
3130 Fairview Park Drive, Suite 800
Falls Church, VA 22042
adrc-tae@lewin.com
703-269-5752
The Lewin Group
3130 Fairview Park Drive, Suite 800
Falls Church, VA 22042
adrc-tae@lewin.com
703-269-5752
Short URL
Permission to use any element of this document should be obtained by the above named contact person. Always name the originator as the source of this material.
* Reflects requests since January 1, 2007
Options
HCBS / Clearinghouse for the Community Living Exchange Collaborative / (http://www.hcbs.org)