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Measuring Consumer Outcomes and Satisfaction in California: Identifying a Survey to Provide a Foundation for Quality Management
09/01/2004 | Requests *Summary
As part of California’s QA/QI grant, this report discusses grant activity related to the measurement of consumer outcomes. Included in the report are a comparative review of consumer satisfaction survey instruments considered for use and an analysis of California’s information system with respect to the requirements of participation in National Core Indicators.
Author
Available Files
Keywords
Real Choice Systems Change; Medicaid; Information Technology; Evidence-Based Practice; QA/QI; quality assessment; survey development; survey tools; consumers; consumer survey; information systems; National Core Indicators; NCI; Comparative Analysis; Participant Experience Survey; PES; National Core Indicators (NCI) Consumer Survey; XenologiX Consumer Satisfaction Survey; Movers Survey; Client Developmental Evaluation Report (CDER); Waiver Review Protocol; Life Quality Assessment (LQA);
Topic
Quality, State/Agency Information
Type/Tool
Assessments, Comparison Table, Matrix or Chart, Manuals, Reports, Surveys
Source
Grantee produced, California
State
California
Date Created
02/15/2007
Contact
Nirvana Huhtala Petlick
npetlick@ifh.rutgers.edu
npetlick@ifh.rutgers.edu
Short URL
Permission to use any element of this document should be obtained by the above named contact person. Always name the originator as the source of this material.
* Reflects requests since January 1, 2007
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HCBS / Clearinghouse for the Community Living Exchange Collaborative / (http://www.hcbs.org)